Shipping policy

1. Introduction

This Shipping Policy applies to all orders placed on inneraurawellness.com. Inner Aura Wellness is operated by B&D Enterprises LLC.

• Service name: Standard Shipping
• Price: $60 for orders under $100 / Free for orders over $100
• Delivery time: 3 to 9 business days
• Destination: United States
• Coverage: All products unless a product page states otherwise

2. Shipping Destinations

United States

• We currently ship to addresses within the United States
• We do not ship to P.O. boxes that cannot accept carrier delivery

Future Expansion

We may expand shipping regions in the future. Updates will be reflected on this page.

3. Shipping Costs

• Orders under $100 are charged a $60 shipping fee.
• Orders over $100 qualify for free standard shipping within the United States.

All shipping costs are clearly displayed at checkout before payment is completed.

Applicable taxes may still apply at checkout when required by law.

4. Order Handling and Delivery Time

Total delivery time is typically 3 to 9 business days from the moment your order is placed. This includes order processing time and carrier transit time.

Business days are Monday through Friday, excluding public holidays.

If a product requires additional processing time, the product page will indicate this and override the standard delivery timeframe.

5. Shipping Methods and Carriers

Orders ship through trusted national carriers such as USPS, UPS, FedEx, or similar services depending on destination and package size.

Shipment Tracking

All shipments include tracking. You will receive a tracking link by email once your order ships.

Insurance

Shipments are insured against loss or damage during transit.

6. Order Tracking

After your order ships, you will receive an email containing your tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the estimated timeframe, please contact us at support@inneraurawellness.com or call 1-651-370-9321.

Marked Delivered but Not Received

• Confirm your shipping address
• Check with neighbors or building management
• Contact us so we can assist with a carrier investigation

Damaged Packages

• Take photos of the packaging and product
• Contact us within 7 days at support@inneraurawellness.com

We will evaluate the situation and arrange a replacement or refund if applicable.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery with your order number and item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for eligible items. Items must be unused, undamaged, and in their original packaging. For full details, please review our Return & Refund Policy.

• Return shipping: Customer responsibility unless the item is defective
• Refund timing: Refunds are processed within 7 business days after return approval

10. Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

B&D Enterprises LLC is not responsible for deliveries made to incorrect addresses provided by the customer.

If a package is returned due to an address issue, the customer may be responsible for additional reshipping fees.

11. Contact

Inner Aura Wellness is owned and operated by B&D Enterprises LLC

Phone:

1-651-370-9321

Email:

support@inneraurawellness.com

Legal Entity Name:

B&D Enterprises LLC

EIN:

37-2218284

Site Name:

Inner Aura Wellness

Address:

1510 Thomas Lake Pointe Rd

Apt 305

Eagan, MN 55122

Working Hours:

MON - FRI, 9 AM to 5 PM CST

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect once published on this page.