Refund policy
Effective Date: October 29, 2025
1. Overview
This Return and Refund Policy applies to purchases made through inneraurawellness.com. Inner Aura Wellness is owned and operated by B&D Enterprises LLC.
Summary
- Region: United States
- Return Window: 30 days from delivery
- Damage Reporting: Must be reported within 48 hours of delivery
- Return Method: By mail
- Return Eligibility: Defective and non-defective products if policy conditions are met
- Return Shipping: Customer responsibility unless the item arrived defective or damaged
- Restocking Fee: 25% of the product price
2. Contact Information
To start a return or report a damaged item, contact our customer service team:
- Business Name: B&D Enterprises LLC (Owner of Inner Aura Wellness)
- Email: support@inneraurawellness.com
- Phone: 1-651-370-9321
- Address: 1510 Thomas Lake Pointe Rd Apt 305, Eagan, MN 55122, United States
- Working Hours: Monday to Friday, 9 AM to 5 PM CST
3. Eligibility for Returns
Returns may be accepted under the following conditions:
- The item arrived damaged, defective, or incorrect
- The item is returned within 30 days of delivery
- The item is unused and in original condition
- The item includes all original packaging and accessories
Used, installed, or modified products may not qualify for return unless defective upon arrival.
4. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos showing the issue
- A short description of the problem
If the claim is approved, we will provide instructions for returning the item and arrange a replacement or refund.
5. Return Shipping and Fees
For non-defective returns, customers are responsible for arranging and paying for return shipping.
The item must be shipped within 7 days after return approval.
Restocking Fee: Returns for non-defective items are subject to a 25% restocking fee based on the product price. This amount will be deducted from the refund total.
Exchanges for the same item do not incur a restocking fee.
6. Refunds and Replacements
- Returned items are inspected once received
- If approved, refunds are issued to the original payment method
- Refunds are processed within 7 days after approval
Original shipping costs are non-refundable unless the item arrived defective or incorrect.
7. Exchanges
We accept exchanges for both defective and non-defective products within the return window.
Replacement items are shipped once the returned product has been received and approved.
8. Non-Returnable Items
The following items may not be eligible for return:
- Items reported after 48 hours of delivery if damaged
- Products damaged due to misuse or neglect
- Personalized or custom-made products
- Intimate or sanitary goods (unless sealed and unused)
- Gift cards or downloadable digital items
9. Order Cancellations
- Orders may be canceled before shipment for a full refund
- Once an order has shipped, cancellations are no longer possible and the return process must be followed
10. Legal Rights
This policy does not affect your rights under applicable United States consumer protection laws.
11. Changes to This Policy
We may update this policy from time to time. Changes take effect immediately upon posting on this page.
By purchasing from Inner Aura Wellness, you agree to this Return and Refund Policy.
Inner Aura Wellness is owned and operated by B&D Enterprises LLC
Phone:
Email:
Legal Entity Name:
B&D Enterprises LLC
EIN:
37-2218284
Site Name:
Inner Aura Wellness
Address:
1510 Thomas Lake Pointe Rd
Apt 305
Eagan, MN 55122
Working Hours:
MON - FRI, 9 AM to 5 PM CST